A duplicate charge can be stressful, especially when you are trying to make a simple the pokies deposit and your bank balance changes twice. The good news is that two entries do not always mean two completed payments. By checking the transaction status, saving evidence and contacting the right support team, you can usually clarify the issue quickly and decide what to do next.
What a duplicate charge on the pokies may mean
A second transaction can be a completed payment, a temporary bank authorisation or a duplicated cashier request. Pending authorisations may disappear when a bank releases them, while two completed transactions need a proper investigation. The Pokies accepts card and cryptocurrency deposits, and PayID deposits have also appeared in its cashier flow, so the evidence you need depends on the method used.
Separate pending holds from completed payments
Start with your banking app. Check whether one entry says pending, reversed or completed. Compare the exact amount, date, merchant description and transaction reference. Avoid making another deposit until the first two entries are clear, as a further attempt can make the payment history harder to follow.
| Payment detail | What to check |
|---|---|
| Visa or Mastercard | Two entries, approval status and transaction references |
| PayID | Bank confirmation and recipient details |
| Bitcoin | Wallet address and blockchain transaction ID |
| Ether | Wallet address, network and transaction ID |
| USDT | ERC20 or TRC20 network and transaction ID |
| USDC | ERC20 network and transaction ID |
Check your the pokies deposit record
Log in only through the current site you normally use, then open the cashier or account history. Match the bank entries against the deposit record. A successful balance increase beside two bank charges is different from a single balance increase beside one completed charge and one pending authorisation.
Collect proof before contacting support
Take screenshots that show the two charges, but hide your full card number, security code and unrelated transactions. Note the amount, time, payment method and whether your balance was credited once or twice. This gives the the pokies live chat team a clear starting point without exposing unnecessary personal information.
- Save both transaction references or bank descriptions.
- Record the deposit amount and exact date.
- Note whether each entry is pending, reversed or completed.
- Keep screenshots of any cashier confirmation message.
Contact the pokies support team clearly
Use the available support channel and explain that you are reporting a possible duplicate charge, not requesting a new deposit. The Pokies advertises 24/7 live chat and email support. A short, complete message is more useful than several separate messages, particularly when a payment needs to be matched manually.
Include the facts support needs
State your account email, the payment method, the amount, the two timestamps and the transaction references. Ask whether both payments were received, whether one is only an authorisation, and what refund or reversal process applies. Do not send a password, full card number or security code.
Ask your bank to trace an unresolved payment
If support cannot confirm the second entry, contact your bank or card provider. Ask whether it is an authorisation hold, a settled transaction or a duplicated merchant payment. For cryptocurrency, a blockchain transaction cannot usually be cancelled after confirmation, so the transaction ID and receiving address are especially important.
Use the correct escalation route
Card providers may explain how long a pending hold normally remains and can advise on a dispute process for two settled charges. Give the bank the merchant description and your communication with support. Do not claim fraud unless the payment genuinely was not authorised by you.
| Situation | Practical next step |
|---|---|
| One charge is pending | Ask the bank when the authorisation should expire |
| Two charges are completed | Request a merchant trace and ask about a dispute |
| Balance credited once | Provide both references to support and the bank |
| Balance credited twice | Do not withdraw or spend the extra amount before clarification |
| Crypto payment confirmed once | Send the transaction ID and network details |
Prevent another duplicate payment
Before trying again, close extra cashier tabs, wait for the bank response and check whether a browser session is still processing. Use one payment method in your own name, as the published terms require. Read the current terms for any the pokies promo before depositing, because promotional conditions can affect how credited funds are treated.
- Check your bank app before opening the cashier.
- Submit one deposit request only.
- Wait for confirmation before refreshing or retrying.
- Save the receipt and transaction reference immediately.
When a duplicate charge remains unresolved
Keep a dated record of every message, reply and bank reference. Payment information and promotional terms can change, so avoid relying on old screenshots or claims on the the pokies trustpilot profile. The operator is an offshore service accepting Australian players and is not licensed by an Australian regulator; that status matters when considering the protection available to you.
Conclusion
A duplicate charge deserves a calm, organised response. First classify both entries, then compare them with your account history, contact support with complete evidence and ask your bank to trace anything unsettled. Do not make another deposit until the issue is understood. If two payments were genuinely completed, keep pursuing a written resolution and consider your bank’s available dispute options.
Frequently Asked Questions
These answers cover common payment questions, but your bank’s records and the current cashier terms should always guide the final step.
How long can a pending duplicate charge last?
The timeframe depends on your bank and payment method. Ask the bank whether the entry is an authorisation hold or a settled payment, and request its expected release date. Keep the reference number so support can compare it with the deposit record.
Can the pokies live chat refund a duplicate payment?
Support can investigate whether two payments were received and explain the available process. Provide both references, timestamps and screenshots with sensitive details hidden. Do not assume a pending bank authorisation needs a refund until your bank confirms it has settled.
Should I use a new card after a duplicate charge?
Not immediately. First find out whether the issue came from a temporary authorisation or two completed transactions. A new card may make tracing harder. If your bank identifies an unauthorised payment, follow its security advice before using the cashier again.
